Returns & Exchanges
We want you to love your Eleanor Bowmer treasures, but if you change your mind, we offer a 28-day return policy for most items in their original, unused condition. Please note that personalized products and earrings are non-returnable due to their bespoke nature and hygiene reasons.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your items in their original packaging, ensuring they are well-protected to prevent damage during transit.
Ship It Back
Print your generated returns label and drop your parcel off at your nearest designated courier point or post office.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing